Privacy Policy

In compliance with the applicable regulations on personal data protection, and in particular Regulation (EU) 2016/679, the General Data Protection Regulation (“GDPR”), and Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (“LOPDGDD”), users of the website www.rl2x.com and all its subdomains are hereby informed about the processing of their personal data.

1. Data Controller

• Data controller: Rafael Laudo.
• NIF/CIF: 50598025A
• Address: Carrer dels Pins 1, 46980 Paterna (Valencia), Spain.
• Contact email: support@rl2x.com.

2. Purposes of Processing

2.1. Contact Form

The data provided through the contact form, specifically first name, last name, email address, IP address and, where applicable, country, will be processed for the purpose of responding to inquiries, providing support, and managing requests for information or quotations.

2.2. Billing

Data including first name, last name, tax identification number, billing address, telephone number and email address may be processed for the administrative, accounting, contractual and tax management arising from the provision of services or the business relationship maintained with the user or client.

2.3. Analytics and Website Maintenance

The website may use analytics and measurement tools, including Google Analytics and Google Search Console, for the purpose of obtaining aggregated usage statistics, improving site performance, and generally understanding how users interact with the website.

Depending on the technical configuration implemented, these tools may process technical identifiers or information associated with the use of the site, even where minimization measures such as IP anonymization have been applied.

3. Categories of Processed Data

• Identification data: first name and last name.
• Contact data: email address, telephone number and billing address.
• Tax or billing data: tax identification number and any other data necessary for issuing invoices and complying with legal obligations.
• Technical and browsing data: IP address and statistical or technical data derived from the use of the website.

4. Legal Basis for Processing

• The data subject's consent, when they voluntarily contact through the forms enabled on the website.
• Application of pre-contractual measures or performance of a contract, where processing is necessary to handle a quotation request or manage a commercial or service relationship.
• Compliance with legal obligations, particularly in tax, accounting and administrative matters.
• The controller's legitimate interest, where necessary to ensure site security, retain a minimum history of related communications, and improve the website's technical and analytical operation, provided that users' rights and freedoms do not prevail.

5. Retention Period

Data processed through the contact form will be stored offline until the request is resolved and, thereafter, for the time necessary to maintain a minimum support history, provide context for future related communications, and address any potential liabilities.

Data processed for billing purposes will be stored offline during the contractual relationship and, once it ends, for the periods required by applicable tax, accounting and other regulations.

Data processed for statistical or technical purposes will be retained for the time necessary to fulfill the relevant purpose and in accordance with the configuration of the tools used, applicable minimization criteria, and any legal or contractual requirements that may apply.

6. Data Recipients

Personal data may be disclosed to or accessed by the following providers or third parties, depending on the relevant purpose:

• Accounting firm: ALANDI BENET SLP, NIF B97982177, con domicilio en CL BARCELONINA Nº 2, 2º, 3ª, 46002 Valencia, España, for the management of billing data and compliance with administrative, accounting, and tax obligations.
• Web hosting: IONOS Cloud S.L.U., NIF B85049435, con domicilio en Avenida de La Vega, 1 - Edificio Veganova (Edif. 3 planta 5ª puerta C), 28108 Alcobendas (Madrid), España, as the website hosting and infrastructure provider.
• Google: Google, con NIF EU372000041 y oficina principal en 1600 Amphitheatre Parkway, Mountain View, California 94043, Estados Unidos, for web analytics services and tools related to the site's performance and presence.

No disclosures of data to third parties other than those indicated above are envisaged, except where legally required or where necessary for the provision of the contracted service.

7. International Transfers

Certain Google services may involve international transfers of data outside the European Economic Area. In such cases, those transfers will be carried out in accordance with the mechanisms and safeguards established by the provider under applicable law.

8. Users' Rights

Users may exercise at any time their rights of access, rectification, erasure, objection, restriction of processing, and data portability, as well as withdraw their consent where consent is the legal basis for processing, by sending a request to support@rl2x.com.

Users also have the right to lodge a complaint with the Spanish Data Protection Agency if they believe that the processing of their data does not comply with applicable regulations.

9. Minors

This website is not directed at minors. If the controller detects that personal data has been collected from a minor without proper legal basis, appropriate measures will be taken to delete such data.

10. Automated Decision-Making

No automated decisions are made and no profiling is carried out that produces legal effects on users or similarly significantly affects them.

11. Cookies

The website uses first-party and third-party cookies.

In particular, it uses technical or session cookies that are strictly necessary for the operation of the site, including PHP session cookies, which are essential to allow navigation and the use of the website's basic functionalities.

The site may also use third-party analytics cookies, specifically from Google Analytics, for the purpose of obtaining statistical information about the use of the website and improving its operation. These cookies will only be used when the user has given consent through the configuration mechanism or banner enabled for that purpose.

For more detailed information about the cookies used, their purpose, duration, ownership, and how to manage them or revoke consent, users may consult the Cookie Policy.